Our journey with you begins by us getting to know you and your needs, as all of our clients are in different situations and their needs are all different.

We are here to listen to you sow that we can work in partnership with you and help you in what you are hoping to achieve throughout your journey with us.

Our team of professional property managers and support staff have a wealth of expertise in everything property management and are constantly sourcing new information to keep on top of this ever changing landscape, so as to assure that you receive up to date knowledge of anything that may impact you and your investment property.

Our Business Owner & Licensee Gordana Caruso has been in the Real Estate Industry for over 25 years in all aspects of real estate but  has predominantly been overseeing our Property Management Department to make sure that our team is up to speed with any and all changes to compliancy both for the Investor / Owner and the office as well.

Gordana is always happy to provide support and a supportive ear even if you do not have a property that we manage, if she can help she will.  Your needs may require more than just property management advice.

We pride ourselves in listening to hear what you are asking of us and not to just listen to talk back at you.

With the wealth of expertise and exceptional service that can offer you we know that you will not be disappointed in allowing us the opportunity to manage your property.

Give us a call today and let us discuss how we can go on this journey together and find you the best possible outcome for what you are wanting to achieve

What to expect from your Realty Plus Property Manager


We will effectively communicate with you. Your  Property Manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment. We sometimes spend a large amount of time away from the office appraising property, inspecting and managing property, however, be assured we will respond.


You can expect:

  • We will undertake comprehensive listing notes about your property.
  • We will have the property photographed and an advert composed. We will have the property listed on all the real estate web sites that we subscribe to within 48 hours of listing your property for rent.
  • We will schedule viewings of your property as required to all prospective tenants until your home is rented. (Subject to access provided to us by any current occupant)
  • We will erect a “For Rent” sign on your property (upon request and if signs are permitted).
  • We will subject all applications to:
    • A check on the appropriate tenancy databases
    • verification of applicant’s former renting references.
    • verification of the applicant’s employment and income.
  • We will (unless instructed otherwise ) refer all potentially suitable applications to you for approval.
  • We will let your property for the asking amount of rent, (as outlined in your management agreement with us) or higher. We will not let your property at a lower amount, without first obtaining your permission.
  • We will complete and execute the tenancy agreement and give the tenant’s possession of your property once the rental applicant process has been approved.
  • We will complete and execute the tenancy agreement and explain in detail their responsibilities and obligations.
  • We will secure all appropriate ingoing costs from the tenant.
  • We will lodge the bond in accordance with the legislation.
  • We will forward a copy of the tenancy agreement to you.
  • We will have regular contact with you and feedback for you through the process.

Rent Collection

You can expect:

  • We have a zero tolerance rent arrears policy which we outline clearly to all tenants when they are signing their lease.
  • We will process rent payments daily.
  • We will follow up all late rent payments in accordance with our management agreement and relevant State Residential Tenancy Act.
  • We will contact you to make recommendation and seek your instructions, should termination of the tenancy be an option.
  • We will keep you informed throughout the legal process, should termination be necessary.
  • We will provide you with an annual financial summary (if requested).

Property Inspections

You can expect:

  • We will undertake a comprehensive Property Condition Report and photograph, prior to the property being occupied.
  • We will conduct routine inspections regularly and provide you with a written report. At these routine inspections we will report to you any repairs or preventative maintenance that may be necessary
  • We will conduct a comprehensive property inspection when the tenants vacate ensuring it matches with original Property Condition Report (except fair wear and tear).


You can expect:

  • We will deposit the nett proceeds of your rental income into your nominated bank account as per your management agreement.
  • We will provide you with all copies of invoices for any repairs required at your property if requested.
  • We will pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).

Maintenance and Repairs

We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Realty Plus, we require tenants to submit all maintenance requests in writing.

You can expect:

  • We will not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law.
  • We will contract a tradesperson within a timely manner for non urgent repair requests.
  • We will attend to any urgent repair requests immediately and as per legislation
  • We will only use trades people who are properly licensed and insured to handle the type of work being performed on your property.

Tenancy Renewals

You can expect:

  • We will review the tenancy agreement for your property in advance of its expiry, advising of current rental market conditions
  • We will not renew a lease without your express written permission unless stated in the management agreement.
  • We will advise you of any advice by the tenants that are not renewing their lease.
  • We will minimize vacancies by promptly acting on vacate advice.
  • We will proactively manage the tenancy agreement renewal process to ensure consistent income.

Rent Review

You can expect:

We will regularly review rent in accordance with the current legislation to ensure you receive the highest rent possible.